- Once your order has been dispatched you will receive an email from OBP saying completed and receive your tracking number via email directly from Australia Post (be sure to check your junk & spam mail inbox).
- If you place your order on a Saturday or Sunday it will be dispatched Monday.
Please note that OBP assumes no responsibility for packages once they leave us.
Specific delivery times or days cannot be requested. Lost packages will only be investigated after 12 days. All packages can be investigated with the tracking number.
Estimated time frames for delivery will vary, however as a general indication you can expect your package within 2 to 12 working days from when we have shipped your order. Please note that if you live in remote areas of any state it may take longer. This is out of our control.
All parcels are trackable with a tracking number.
*Regular parcel – Safe drop if no one is home, therefore we hold no responsibility if the package goes missing from the safe drop. It is still up to the driver if he feels it is safe to leave.
*Express Parcel – A service 1-3 days delivery from the day we dispatch. Safe drop if no one is home, therefore we hold no responsibility if the package goes missing from the safe drop. It is still up to the driver if he feels it is safe to leave.
There is no refunds or returns for change of mind on a purchased item/s.
Some products might come unboxed if they are part of a sale or pack.
To cancel an order once placed- If you have placed an order and then change your mind we do not offer refunds. If you insist on a refund for a cancellation and have a valid reason there will be an admin fee to reverse payment.
Damaged products – If products are received damaged/faulty please contact body treats within 48 hours to advise us of the order date and the details of the damaged product. Damaged products must be sent back to body treats within 21 days of receipt, this gives you time to open the product and if its faulty we can be informed ASAP. New products will be dispatched only once the damaged products have been received by us. You will not be charged freight to have the new undamaged item sent to you. We will also reimburse you any postage fees you incur to send us back the damaged product.
Incorrectly sent items – Any items incorrectly sent by body treats, will be re-sent to you free of charge. If body treats has sent you a product you did not order, please contact us within 48 hours to advise. We will ask you to send back the incorrect product before we dispatch the correct one. The postage fee you incur to send the item back to us will be reimbursed.
Reaction to products– We suggest you only purchase the skincare if you have tried it and are aware there is no reactions to your skin. You must be prepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. There is also many contributing lifestyle factors to skin reactions not solely on a skincare product. OBP accepts no responsibility for any reactions caused by the brands Body Treats sells, and does not accept back products for this reason. For this reason we recommend to have tried the products on your skin from a salon prior to purchasing online with OBP.
Coupon was not applied in checkout- Once you have placed your order and did not apply the coupon code we can not refund you your order or apply the code. If you email us requesting this it can not be done. So please take your time in entering the code and if you have an issues you can ‘live chat’ with us or call us in office hours 9am-5.30pm on (02) 8883-3381.
OBP will not ship any goods ordered until payment for those goods has been received. Payment options include- credit card, Afterpay, Pay4 and Paypal.